Casa Veluna - just a few steps from the sea

By confirming your reservation, you agree to these rules and to the Terms of Use available on our website and other platforms.

Below we present the main points that govern your stay:

OBJECT

This TERM aims at the seasonal rental of the property managed by MOMENTS STAYS for you.

The properties listed on the site are residential, without hotel-like characteristics, following the rules of seasonal leasing law.

You declare awareness of local rules, of the neighborhood, and of municipal, state, and federal laws, committing to comply with them, especially regarding “laws against disturbance of public order.”

You also declare awareness of the condominium rules where the property is located and commit to comply with them.

You must return the property and its belongings in the same condition in which they were delivered.

Any violation, damage to the property or its items shall be your responsibility, with repair costs charged in advance, according to a quote, in addition to fines established herein.

IDENTIFICATION AND ACCESS

Information at the time of booking: The number of guests (people and pets) must be duly filled in at the time the reservation is made for evaluation, planning, and pricing of the stay. The reservation is your responsibility and may not be made on behalf of third parties.

Mandatory documentation: You and all invited guests, including children, must present valid identification to enter the property or condominium. Without this documentation, check-in will not be authorized.

Visitors: The entry of visitors must be previously authorized by the host. The presence of unauthorized persons will incur a fine of R$ 300.00 per additional person per hour of stay in the property.

You authorize the storage of the following information:

Full name

Date of birth

Identity document or passport number

CPF (Brazilian tax ID)

Full address

Phone number and e-mail

Time of entry and exit from the property

Name and identification document of other guests

WEB CHECK-IN

To ensure proper planning of your stay, it is mandatory to complete the pre check-in form (Web Check-in) within the following deadlines, counted from reservation confirmation:

Reservations more than 30 days in advance: the form must be completed within 48 hours after reservation confirmation.

Reservations less than 30 days in advance: within 24 hours after reservation confirmation.

Reservations less than 7 days in advance: within 1 hour after reservation confirmation.

Extra services: no extra or additional services not previously described will be offered, except in special cases expressly pre-approved by management before check-in.

SAFETY AND RESPONSIBILITY

Accident Prevention: Make sure to turn off all electronic devices and close doors and windows when leaving the property.

Responsibility for Valuable Items: You are responsible for your personal belongings. Do not leave personal items in common areas or leave the property open. We recommend you store valuables in a safe place.

Damages to the Property: Any damage caused to the property, decorative items or equipment will be charged directly to the responsible party.

Child and Senior Safety: Children and elderly people must be supervised by an adult at all times when using the pool.

CHECK-IN, CHECK-OUT AND STAY

Hours:

Check-in: from 14:00.

Check-out: Until 11:00.

Early check-in: If requested earlier, and if available (property prepared and staff ready), it will follow this commercial policy:

Check-in between 08:00 and 11:00: 30% of the daily rate.

Between 05:00 and 08:00: 50% of the daily rate.

Before 05:00: payment of an additional full daily rate.

Late check-out: If extra hours are requested and there is availability, the following applies:

Until 17:00: 30% of the daily rate.

Until 20:00: 50% of the daily rate.

After 20:00: payment of an additional full daily rate.

Penalty for overstaying: 20% of the full daily rate per extra hour, with extra charges if there is impact on future bookings.

CANCELLATIONS AND CHANGES

The cancellation rules before the scheduled check-in date follow the conditions provided for each property at the time of booking; you are responsible for reading the information before making the reservation.

In case of cancellation or no-show on the scheduled check-in date (or after it), there will be no refund under any circumstances. Likewise, there will be no refund if you decide to leave the property before the end of the stay.

Changes to booking dates are allowed only by prior written confirmation from Moments Stays, and it is NOT an obligation for Moments Stays to accept such a request.

PET POLICY

For properties that accept pets, small animals (up to 10 kg) with up-to-date vaccinations and friendly temperament are allowed, upon prior request via WhatsApp +55 81 98396-5474.

Maximum of 1 pet (for every 2 booked rooms), respecting proportion to the size of the rented property, with an additional fee of R$ 60.00 per day per pet to be included in the total reservation amount.

Special cases not meeting the above rule may be evaluated. If authorized, a special deposit of R$ 5,000.00 will be charged to cover any damages or additional expenses related to the pet stay.

This deposit must be paid in full 3 days before check-in and will be returned after check-out inspection, provided there is no damage or need for additional cleaning.

Requirements: You must ensure the animal is vaccinated and free from parasites. Use of items from the property for pet comfort or cleaning is not allowed.

Restricted areas: Pets are not allowed in communal pools and must remain on a leash in shared condominium areas.

Responsibility: Any infractions or damages caused by the pet are your responsibility, with a fine of R$ 500.00 per event identified, plus any costs for repairs or replacements.

PROPERTY CONFIGURATION, FURNITURE AND OTHER ITEMS

Furniture & Decoration: Do not alter the original layout of furniture, cabinets or decorative items. Damage or alterations will be charged.

Equipment: Electronic or decorative items must not be moved to other rooms or external areas.

Responsibility: Any damage or incidents are your responsibility, with a fine of R$ 500.00 per identified event, plus repair or replacement costs.

Broken or Damaged Items: During your stay, the property and all items inside are under your responsibility. If any damage or breakage is caused by human action, you must bear the costs of replacement or repair, including shipping costs for replacements.

LINEN, AMENITIES AND CONSUMABLE ITEMS

LINEN CHANGE:

Linen changes: will be charged extra: R$ 80.00 for a double bed kit (items for one double bed, for two people) and R$ 40.00 for a single bed kit (items for one person).

Example: A room has 1 double bed (bed items, 1 bath towel, 1 face towel, 2 body towels) = R$ 80.00

Example: A room has 1 double bed and 1 single bed = R$ 120.00

Example: A room has 1 double bed and two single beds = R$ 160.00

Important: No housekeeper is authorized to release linen items to guests. For extra requests, ask your host for the cost table.

COMPLIMENTARY LINEN CHANGE

Reservations of 6 nights are entitled to one complimentary linen change, performed on the third day of the stay, by prior scheduling with the cleaning team.

ADDITIONAL LINEN USE

If the guest requests or uses extra linen not covered in the complimentary or pre-approved package, the corresponding value will be charged at the end of the stay, per current rates.

Usage rules for linen: Do not use linen items (towels, sheets, blankets) for purposes other than their intended ones.

Consumable items rules: In some properties we provide consumables such as sponges, detergent, toilet paper, mineral water, and other items present at check-in. If a daily cleaning service is contracted, these items will be replaced; otherwise, they will be replaced every 4 days.

ENERGY CONSUMPTION

Additional Charge: Electricity is charged separately based on the consumption recorded on the power meter. The rate is R$ 1.10 per kWh consumed, with readings made at check-in and check-out, to be paid within 24 hours after leaving the property.

RULES AND LEGISLATION

Violations of Condominium Regulation: May result in fines or cancellation of the stay, as well as additional financial liabilities.

Silence & Coexistence: Respect the Silence Law.

Disturbance of Order: Penalties will apply for formal complaints by neighbors or the condominium.

Drying Clothes: Do not hang clothes or items on facades or visible from balconies or windows, respecting the aesthetics of the property and condominium.

Responsibility: Each formal complaint will result in a fine of 20% of the total reservation value.

CONTRACTS, EXTRA SERVICES AND EVENTS

Contracts: Any third-party service must be previously authorized by the host.

Bands, Musicians and other attractions: If contracted just for the guests, they are subject to analysis and prior authorization by the host. If involving extra guests or multiple providers, they fall under “events” and require a project, additional budget, and prior host authorization.

Cleaning and Maintenance: Extra services must be requested in advance and are subject to availability.

Responsibility: Unauthorized service hiring will incur a fine of R$ 500.00 per day such service is identified. In case of unauthorized events, a fine of R$ 5,000.00 per hour will be applied, plus costs of repairs, replacements or other infractions.

EXCESSIVE WASTE, IMPROPER DISPOSAL OR POOR MAINTENANCE

Disposal Responsibility: Guests must discard trash properly, using available bins and following recycling instructions when applicable.

Improper Disposal Prohibited: Disposing of waste in gardens, external areas, on the ground, or in the pool is strictly prohibited and will incur a fine of R$ 300.00 per infraction, plus any costs for cleanup or restoration.

Organizational Maintenance: Guests are responsible for keeping the property reasonably clean and organized during the stay and at check-out.

Excessive Disorder: If the property is left in extreme disorder — with significant trash accumulation, items out of place, strong odors — an additional fine may be applied equivalent to a new cleaning fee, depending on the extent of damage and effort needed to restore the property.

Excess or Accumulated Trash: Excessive accumulation of trash may lead to fines if not disposed of per instructions at check-in.

SEWAGE SYSTEM USE

The property uses a biodigester/septic tank for waste treatment, a technology focused on environmental preservation and local sustainability.

It is strictly prohibited to dispose of toilet paper, sanitary pads, diapers, wet wipes or any solid items in the toilet.

Noncompliance can cause blockages, damage to the sewage system, negative environmental impact, and disruptions in property use.

Any cost of maintenance, repair or unblocking resulting from improper use shall be fully passed on to the guest responsible for the reservation, upon administrative evidence.

Bins are provided in all bathroom areas for disposal of such items, helping maintain system function and reduce environmental impact.

POOL USE RULES

Operating Hours: The private pool may be used fully, respecting quiet hours; the communal pool must be used according to condominium rules.

Hygiene: It is mandatory to take a shower before entering the pool to preserve water quality.

Prohibited Items: Use of glass cups, bottles or other objects that may cause accidents in the pool area is forbidden. Also, no consumption of food inside the pool.

Cleaning: It is forbidden to discard trash, residues or objects inside the pool, as well as to use oily products in the water.

Responsibility: If additional cleaning is needed due to improper guest use, a fine of R$ 500.00 will be applied. If it is necessary to drain and dry the pool for repair or complete cleaning, a fine of R$ 3,000.00 will be applied, plus maintenance costs.

Maintenance: Every day during your stay, a pool technician will perform maintenance at an agreed time informed during check-in. If there are safety or quality issues, pool use may be restricted or temporarily suspended.

Communal pools: These rules and fines may be modified if the impact affects communal pools. In that case, the condominium is responsible for determining penalties.

NO SMOKING

Smoke-Free Property: Smoking is strictly prohibited inside the property, including rooms, bathrooms and indoor common areas. This applies to cigarettes, cigars, hookahs, vaporizers and any similar devices.

Allowed Outdoor Areas: Smoking is allowed only in designated external areas, if available, provided it does not disturb other guests or neighbors.

Fine for Violation: If cigarette odor, cigarette butts or signs of smoke are detected inside, a fine equal to twice the cleaning fee will be applied, plus additional costs to remove odors or perform repairs.

Responsibility: The guest is responsible for ensuring all occupants comply with this rule.

SECURITY DEPOSIT (GUARANTEE DEPOSIT)

A security deposit is required at check-in, to be held until the end of the stay. The deposit amount will be:

For daily rates up to R$ 500 → Deposit of R$ 500

Daily rates between R$ 501 and R$ 1,500 → Deposit of R$ 1,000

Daily rates above R$ 1,501 → Deposit of R$ 2,000

OR 10% of the daily rate, whichever is greater.

Purpose: The deposit is intended to cover:

Possible damages to the property, decorative items, furniture or equipment.

Payment of consumption items, such as electricity, which will be calculated based on consumption during the stay.

Return: The deposit will be fully returned within 48 hours after check-out, less any costs for consumption or repairs, if applicable.

Deductions: If damages, infractions or additional consumption are found, the corresponding amount will be deducted. If costs exceed the deposit, the guest must pay the difference.

INCENTIVE FOR GOOD PRACTICES

Recognition for Compliance: If the guest fully complies with all rules, keeping the space clean, organized and damage-free, they will be eligible for a “unforgettable guest” coupon of 15% discount on a future stay in any of our properties.

Eligibility Criteria: The discount will be granted after final inspection by the host or cleaning team. The coupon will be emailed within 48 hours after check-out.

Coupon Validity: The coupon will be valid for 6 months from issuance and applicable only to bookings made directly through the Moments Stays website or our reservation center.

Conditions: The discount is not cumulative with other promotions and applies only to the daily rate, excluding additional fees (cleaning, energy consumption, etc.).

PAYMENT METHODS

Available payment methods for making the reservation are:

a) Credit card (subject to payment method fees);

b) Bank slip (boleto);

c) PIX;

If, for any reason beyond our control, the leased property becomes unavailable, we offer customers the choice of a similar property or full refund of all amounts paid.

OTHER INFORMATION

Questions & Support: For any doubts or requests, contact your Moments Stays host.